No-Show and Late Cancellation Policy
To ensure fair access to appointment times and to respect the time of both clients and practitioners, the following cancellation and no-show policy applies:
Cancellation Policy
Clients make an effort to provide at least 12 hours’ notice to cancel or reschedule an appointment.
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Cancellations made with less than 12 hours’ notice may be subject to a $50 late-cancellation fee.
No-Show Policy
A “no-show” is defined as:
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Failure to arrive for the scheduled appointment without prior notice, or
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Failure to arrive within 15 minutes of the scheduled start time without prior notice.
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In the event of a no-show, the appointment will be forfeited, and a $50 no-show fee may be charged.
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Repeated No-Shows
Repeated late cancellations or no-shows may result in limitations on future bookings.
Emergencies
Genuine emergencies and illnesses are always considered on a case-by-case basis at the discretion of the practitioner.